TERMS AND CONDITIONS

Fixin4u.co.uk

1. Introduction

Welcome to Fixin4u.co.uk (“we”, “us”, “our”). These Terms and Conditions govern the use of our website and the provision of handyman and emergency repair services across London.

By booking our services or using our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Our Services

We provide general handyman and emergency services, including but not limited to:

• Repairs and maintenance
• Furniture assembly
• Minor plumbing and electrical work
• Home improvements

All services are subject to availability, site conditions, and location within London.

3. Estimates and Pricing

All prices provided are estimates only unless expressly agreed in writing.

Final charges may vary depending on:

• Actual work required
• Site conditions
• Additional labour or materials identified after attendance

The first hour at the Premises is charged as a minimum, regardless of actual time spent.

4. Call-Out Fee (Mandatory)

A non-refundable call-out fee is payable in full at the time of booking and before attendance. No engineer will attend the premises until payment has been received and cleared. The call-out fee contributes towards travel, time, and administrative costs.

The call-out fee:

• Does not guarantee completion of works
• Does not replace charges for labour, repairs, parts, or materials unless explicitly agreed in writing

Emergency Services: The right to change your mind does not apply to any emergency services purchased from us.

5. Additional Works and Services

If, after commencement of the Services, we discover that:

• Additional Services are required;
• Additional goods or parts are necessary to complete the job; or
• You request additional Services or Goods;

We will seek your approval before proceeding. If approval is given, additional charges will apply.

If approval is refused, we reserve the right to terminate the Services immediately. You will only be charged for Services completed and Goods supplied up to the termination date.

6. Booking, Access, and Parking Charges

You must ensure suitable access to the Premises at the agreed time.

If you fail to comply and this results in additional costs, we may charge for:

• Waiting time
• Travel delays
• Parking fees

London Borough Parking Charges

Where services are undertaken in the following London Boroughs:

• Islington
• Lambeth
• Kensington
• Westminster
• Camden

Parking charges of £10 per hour may apply for the duration of the works.

If we are unable to gain access despite reasonable efforts and cannot contact you, we reserve the right to terminate the Contract, with applicable charges still payable.

7. Payments

Where a verbal or formal estimate is provided, payment may be required at our discretion as follows:

• Full payment in advance; or
• A 50% deposit upon acceptance, with the balance payable in full on completion

Payment methods accepted include:

• Bank transfer
• Card
• Cash (subject to availability)

8. Cancellations and Rescheduling

Cancellations or rescheduling must be made with at least 24 hours’ notice.

Late cancellations may result in forfeiture of the call-out fee.

We reserve the right to cancel or reschedule due to circumstances beyond our control.

9. Customer Responsibilities

You agree to:

• Provide accurate job details
• Ensure safe, clear, and legal access to the property
• Inform us of any hazards (electrical, structural, asbestos, water pressure issues, concealed services, etc.)

Failure to comply may result in additional charges, delays, refusal to proceed, or cancellation without refund.

10. Liability

We will carry out all services with reasonable care and skill in accordance with applicable UK laws and industry standards.

10.1 Damage Responsibility

We shall not be liable for any damage, loss, or defect unless:

• The damage was directly caused by our negligence; and
• The damage is clearly documented by us in writing and confirmed by Fixin4u.

Any alleged damage must be reported within 48 hours of completion.

10.2 Emergency & Unavoidable Damage

In emergency or call-out situations (including leaks, flooding, electrical danger, or safety risks), works may require necessary or unavoidable damage to prevent further loss.

Written permission is required before attendance where damage is anticipated, for insurance purposes, unless delay would create an immediate risk.

We are not liable for damage reasonably required to stop or reduce the emergency, unless caused by negligence.

10.3 Exclusions

We shall not be liable for:

• Pre-existing damage or defects
• Hidden or latent defects (e.g. rotten timbers, unsafe wiring, pipe corrosion, asbestos)
• Damage caused by defective, incompatible, or poor-quality customer-supplied materials
• Normal wear and tear
• Indirect or consequential losses (including loss of earnings or business interruption)
• Delays or failure caused by events outside our control

10.4 Injury or Death

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Where it is clearly proven that our negligence directly caused injury or death, we will accept full responsibility as required under UK law.

11. Materials and Parts

Materials may be supplied by us or by you.

Customer-supplied parts and materials are used entirely at the customer’s risk.

We accept no liability for faulty, defective, incompatible, or counterfeit items supplied by the customer.

Labour charges remain payable even if customer-supplied items fail.

Manufacturer warranties apply to parts supplied by us, where applicable.

12. Workmanship Guarantee

We offer a 3-month workmanship guarantee, provided that:

• The work is used normally
• Proper maintenance is carried out
• The work has not been misused, neglected, or abused
• The work has not been altered, interfered with, or repaired by any third party

Any guarantee is immediately void if third-party interference occurs.

13. Insurance

We maintain appropriate public liability insurance in line with UK industry standards.

Insurance claims require:

• Written authorisation
• Supporting evidence
• Timely notification

14. Website Use

Website content is for general information only. We do not guarantee uninterrupted access or error-free operation. Unauthorised use may result in legal action.

15. Privacy

Your data is managed in accordance with our Privacy Policy and the UK GDPR.

16. Changes to These Terms

We reserve the right to update these Terms at any time. The latest version will always be published on our website.

17. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.